Terms and Conditions of Sale (CGV)

1. Scope

These Terms and Conditions of Sale ("Terms") govern all sales made through the website householdgoods (the "Website"). By placing an order, you agree to be bound by these Terms. These Terms apply to consumers purchasing products for personal use.

2. Products and Prices

All products displayed on the Website are subject to availability. We reserve the right to modify or discontinue products at any time without notice.

Prices are listed in the currency indicated on the Website and include applicable taxes unless otherwise stated. Shipping costs and any additional fees will be clearly displayed before order confirmation.

We reserve the right to change prices at any time; however, products will be billed based on the price in effect at the time the order is confirmed.

3. Orders

Placing an order on the Website constitutes an offer to purchase the selected products under these Terms. After submitting your order, you will receive an order confirmation email. This confirmation does not constitute acceptance of the order.

We reserve the right to refuse or cancel any order for legitimate reasons, including but not limited to product availability, errors in pricing or product information, suspected fraud, or unauthorized or illegal transactions.

4. Payment

Payments are processed securely through Stripe. By providing payment information, you represent and warrant that you are authorized to use the selected payment method.

All payment information is encrypted and processed in compliance with applicable payment security standards (PCI-DSS). We do not store full payment card details on our servers.

We reserve the right to suspend or cancel any order if payment authorization is refused or in case of suspected fraud or violation of applicable laws.

5. Delivery

Products are delivered to the address provided during the ordering process. Delivery times are estimates and may vary depending on location and carrier conditions.

We are not responsible for delays caused by carriers, customs, force majeure events, or incorrect delivery information provided by the customer.

Risk of loss or damage transfers to the customer upon delivery of the products.

6. Right of Withdrawal

If you are a consumer residing in a jurisdiction that provides a statutory right of withdrawal, you may withdraw from the contract within fourteen (14) days from the date of receipt of the products, without giving any reason.

To exercise your right of withdrawal, you must notify us in writing before the withdrawal period expires. Products must be returned unused, in their original condition and packaging.

Refunds will be issued using the original payment method within fourteen (14) days after we receive the returned products or proof of return. Shipping costs may be non-refundable unless required by law.

7. Returns and Refunds

Returned products must be unused, undamaged, and in their original packaging. We reserve the right to refuse refunds for products that do not meet these conditions.

Refunds will be processed through Stripe to the original payment method. Processing times may vary depending on your financial institution.

8. Legal Guarantees

Products are covered by applicable legal guarantees, including conformity and protection against hidden defects, as provided by the laws of the customer’s country of residence.

If a product is defective or non-conforming, you may request repair, replacement, or refund in accordance with applicable law.

9. Complaints and Customer Service

For any complaints, questions, or requests for assistance, customers may contact our customer service through the contact details provided on the Website.

We are committed to responding to complaints within a reasonable timeframe and to resolving disputes fairly and transparently.

10. Fraud Prevention and Chargebacks

We reserve the right to investigate any transaction suspected of fraud or unauthorized activity. In the event of a chargeback or payment dispute, we may suspend or terminate the associated account and take appropriate legal action if necessary.

11. Applicable Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws applicable in the country where householdgoods is established, without regard to conflict of law principles.

In the event of a dispute, the parties will seek an amicable resolution before initiating legal proceedings. Consumers may also have the right to use alternative dispute resolution mechanisms as provided by applicable law.

12. Amendments

We reserve the right to update or modify these Terms at any time. The applicable Terms are those in effect at the time of the order.